Return and Refund Policy

Key Points:

  • Return Period: You have 30 days from delivery to return items
  • No Restocking Fee: Returns do not incur any additional charges
  • Refund Timeline: Refunds are processed within 7 days after receiving the returned items
  • Shipping Costs: Return shipping is the responsibility of the customer

How to Return Items
Items may be returned within 30 days of delivery. To start the return, email us at support@rhodevibes.com with your order details. Returned items should remain unused, unwashed, and include original tags and packaging. Requests submitted after 30 days will not be accepted.

Return Process

  • Contact us first: Email support@rhodevibes.com with your order number and reason for return. Unapproved returns may be rejected.
  • Follow our instructions: We will provide step-by-step instructions once your return is approved.
  • Pack securely: Make sure the items are packaged properly to avoid damage in transit.
  • Shipping costs: Customers cover the cost of sending items back.

Refunds
After inspecting the returned items, the refund will be issued to your original payment method. Processing usually takes up to 7 business days. No restocking fees apply. Note that bank processing times may vary.

Exchanges
To exchange an item, email support@rhodevibes.com with details of the replacement product you need. We will guide you through the process to ensure the exchange is completed.

Order Cancellations
To cancel an order, reach out as soon as possible at support@rhodevibes.com. Cancellations are only possible before processing or shipment. Orders already dispatched can be returned after delivery according to our return policy.

Damaged or Wrong Items
If an item arrives damaged or incorrect, take a clear photo and send it to support@rhodevibes.com. We will arrange to send the correct item or a replacement promptly.

This policy is subject to our Terms of Service.

Customer Services Hours:
Monday to Friday: 10:00 AM - 05:00 PM EST

Email: support@rhodevibes.com
Phone: +19176957041

Store Name: Rhode Vibes

Address:
9 Garfield Dr
Coventry, RI 02816
United States