Can I cancel my order after it's been placed?
If you wish to cancel your order, contact us as soon as possible at our support@rhodevibes.com. Orders already processed or shipped cannot be canceled but may be returned after delivery.
What should I do if I receive a damaged or wrong item?
Please take photos of the item and email them to us at support@rhodevibes.com. We will investigate and arrange for the correct item or a replacement.
What is the order cut-off time for same-day processing?
Order Cut-Off Time: Orders submitted by 4:00 PM EST are processed the same business day. Orders placed after this time will begin processing the next business day.
How do I start the return process?
To initiate a return, email us at support@rhodevibes.com with your order details and reason for return. We will guide you through the next steps.
How long will it take to receive a refund after I return an item?
After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.
Customer Services Hours:
Monday to Friday: 10:00 AM - 05:00 PM EST
Email: support@rhodevibes.com
Phone: +19176957041
Store Name: Rhode Vibes
Address:
9 Garfield Dr
Coventry, RI 02816
United States
